Cancellation & Return Policy

At JELOSTONE, we value your satisfaction and stand behind the quality of our products. Please review our cancellation, return, and refund policies below.

 

Order Cancellation

  • You may cancel your order within 48 hours of placing it.

  • Refunds will be issued to your original form of payment within 3–5 business days after cancellation is processed.

 

Returns

  • Our return policy lasts 30 days from the date of delivery.

  • To be eligible, items must be unused, in original condition, and in their original packaging.

  • Proof of purchase (e.g., order confirmation or receipt) is required.

  • Please do not send products back to the manufacturer; contact us directly for return instructions.

Non-returnable items include:

  • Health and personal care products (where applicable)

 

Partial Refunds

Partial refunds may be granted in the following cases:

  • Items not in their original condition, damaged, or missing parts not due to our error

  • Items returned more than 30 days after delivery

 

Refunds

  • Once your return is received and inspected, we will notify you by email regarding approval or rejection.

  • If approved, refunds will be processed automatically to your original payment method within a few business days.

Late or missing refunds:

  1. Check your bank account again.

  2. Contact your credit card company—posting may take time.

  3. Contact your bank—processing times may vary.

  4. If you still have not received your refund, please contact us at info@jelostone.com.

 

Sale Items

  • Only regular-priced items are eligible for refunds.

  • Sale or discounted items cannot be refunded.

 

Exchanges

  • Exchanges are only offered for defective or damaged items.

  • Customers must notify us within 72 hours of delivery at info@jelostone.com.

  • Approved exchanges will be processed promptly after inspection.

 

Gifts

  • If the item was marked as a gift and shipped directly to you, you will receive a gift credit equal to the return value.

  • If the gift giver had the order shipped to themselves first, the refund will be issued to the gift giver.

 

Return Shipping

  • To initiate a return, please contact us at info@jelostone.com for instructions.

  • Customers are responsible for return shipping costs, which are non-refundable.

  • For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.

 

Contact Us
If you have any questions regarding cancellations, returns, or refunds, please contact our support team at:

📧 info@jelostone.com